/* * These styles apply ONLY to the header and footer assets. */ .footer { font-weight: 300; width: 100%; min-height: 300px; text-align: center; background: #102252; padding: 40px 0; } .footer-wrap { background: #102252; display: flex; flex-direction: column; position: relative; box-sizing: border-box; width: 100%; max-width: 1264px; margin-left: auto; margin-right: auto; padding-left: 40px; padding-right: 40px; } .footer-row { display: flex; flex-wrap: wrap; column-gap: 64px; row-gap: 24px; } .footer-col { color: #fff; font-size: 14px; line-height: 16px; display: block; width: 212px; } .logo-row { display: flex; flex-direction: column; align-items: flex-start; margin-top: 56px; } .logo-row img { margin-bottom: 16px; } .logo-row span { color: #fff; } .footer-col h3 { color: #fff; font-weight: bold; font-size: 16px; line-height: 20px; margin-bottom: 8px; } .footer-col p { color: #fff; font-size: 16px; line-height: 16px; display: block; } .contactButton { margin-top: 24px; user-select: none; appearance: none; border: 1px solid #336aff; padding: 0 13.7778px; background: none #336aff; cursor: pointer; color: #fff; text-align: center; overflow-wrap: break-word; text-overflow: ellipsis; overflow: hidden; width: auto; max-width: 100%; font-size: 14px; font-weight: 600; line-height: 34px; -webkit-font-smoothing: antialiased; border-radius: 4px; min-height: 36px; min-width: 104px; display: inline-flex; -webkit-box-align: center; align-items: center; position: relative; white-space: nowrap; vertical-align: middle; -webkit-box-pack: center; justify-content: center; touch-action: manipulation; box-shadow: none; transition: background 0.1s ease-out 0s, color 0.1s ease-out 0s, border 0.1s ease-out 0s; } ul { display: block; padding: 0; margin: 0; } li { list-style-type: none; padding: 4px 0 !important; text-decoration: none; position: relative; color: #fff; text-align: left; font-size: 16px; line-height: 24px; } li a { font-size: 14px; line-height: 24px; } a { color: #ffffff; text-decoration: none; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 124px; height: 27px; opacity: 0.6; } p { color: #fff; font-size: 14px; line-height: 16px; text-align: left; margin-left: 100px; } /* Footer Social Media Icons */ .fa { padding: 5px; font-size: 12px; width: 10px; text-align: center; text-decoration: none; border-radius: 50%; } .fa-facebook { background: #102252; color: white; } .fa-twitter { background: #102252; color: white; } .fa-linkedin { background: #102252; color: white; } .fa-instagram { background: #102252; color: white; } .fa:hover { opacity: 0.7; } h1 { font-size: 24px; color: #102252; font-weight: bold; } h2 { font-size: 20px; color: #102252; font-weight: bold; } h3 { font-size: 16px; color: #102252; font-weight: bold; } @media screen and (max-width: 768px) { .footer-col { width: 100%; } .footer-col ul li { text-align: center; } } /*# sourceMappingURL=styles.css.map */ window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-ZFL055FVHM'); // <![CDATA[ (function(d,e,c,i,b,el,it) { d._da_=d._da_||[];_da_.oldErr=d.onerror;_da_.err=[]; d.onerror=function(){_da_.err.push(arguments);_da_.oldErr&&_da_.oldErr.apply(d,Array.prototype.slice.call(arguments));}; d.DecibelInsight=b;d[b]=d[b]||function(){(d[b].q=d[b].q||[]).push(arguments);}; el=e.createElement(c),it=e.getElementsByTagName(c)[0];el.async=1;el.src=i;it.parentNode.insertBefore(el,it); })(window,document,'script','https://cdn.decibelinsight.net/i/14149/1483235/di.js','decibelInsight'); // ]]>

Product Documentation

Troubleshoot Setup Errors

This article covers the errors you may encounter when you set up Delegated Authentication in MyAccount.

The following information is covered:

Setup errors
Errors during setup

Setup errors

Errors may occur during Delegated Authentication set up when:

Creating or editing a connection - these errors occur because of an issue with the metadata URL.
Testing a connection - these errors occur when a user cannot connect to their login page or they are not authorised by their IdP to access the Nearmap connection.

Such errors show up on the Test Results page.

Once Delegated Authentication is set up successfully, users may encounter errors when they are signing in to Nearmap via the IdP. To resolve these errors, see Troubleshoot Login Errors.

Errors during setup

This section identifies some of the errors that can occur during set up, what causes these errors and how to resolve them.

Error description(s)	Displayed in...	Cause(s)	Resolution

Metadata document cannot be retrieved using the Identity Provider Metadata URL Check that you've provided the correct metadata URL and that it's accessible.	Create Connection and Edit Connection dialogues	The metadata URL is incorrect. Auth0 servers cannot access the metadata document because of security rules at the customer's side blocking access.	Provide the correct URL for the Identity Provider Metadata. Make sure that Auth0 servers are allowed to access the metadata document.
You are redirected to the customer's IdP, but the browser times out or displays one of the following error pages: A 404 error page An IdP error page	Test Connection dialogue	You have entered the wrong metadata URL for the protocol you have chosen. You have not configured your IdP correctly according to the instructions from Nearmap. Your IdP is not accessible from your browser.	Check that the the connection ID and metadata URL are correct. Make sure that you are on the correct corporate network or VPN to be able to access your IdP. Also, your IdP must be accessible from the Auth0 servers.
You are able to authenticate with the customer's IdP, but the browser displays the IdP error page.	Test Connection dialogue	You are not authorized by the customer IdP to use the connection to Nearmap.	Check that you are authorised to access the Nearmap connection using the customer's IdP.