Frequently Asked Questions (FAQ)

I've signed up for Nearmap on OpenSolar. What support will I receive?

As we are the provider of Imagery into the OpenSolar platform, we provide comprehensive onboarding resources and focus sessions to assist you on your Solar Journey.

You will be allocated an Account Manager and a Customer Success Manager. You can request support from the Nearmap Support team, as well as from the OpenSolar Support team.

Resources

We want you to feel at home with your new Nearmap on OpenSolar subscription. Explore this site for quick answers or more in-depth technical articles. Or, check out our partner product docs on the OpenSolar Help Center. You can also schedule some face time with your customer success manager. We’re here to help — don’t be shy!

We have a small collection of Nearmap on OpenSolar technical articles on the Help Center.
Visit the OpenSolar Help Center.
Have a look at OpenSolar's Training Package.
Contact your Customer Service Manager.
If you're really stuck or you think something's not working as it should, you can Submit a Support Request.