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General FAQ
1. Why am I only able to see Spotlights on one image and not on any past images? By default, we only score and pull Spotlights for the most recent image we have for the property. If you would like a past image scored and Spotlights to show, check out this Help Center article. 2. I am seeing Spotlights (ex. staining,…
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Turn off your “Adblock” and “Pop-up Block”
How to turn off “Adblock” and “Pop-up Block” features from your browser to allow Betterview Survey interaction only Google Chrome Users 1. Log in to tower.betterview.com using your Betterview credentials 2. Click on the padlock icon next to the URL and click on site settings 3. Click on the drop-down menu in front of “Ads”…
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Check Website Status
You can find info about downtime and the current status of Betterview's Tower platform on our status page - visit the status page and subscribe for updates. Betterview strives for 100% up time, but this is not always possible. Most incidents will not prohibit you from accessing existing profiles; however, depending on the…
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Contact us!
If you're looking for help, there's multiple ways to contact us. Check out our Talk To Us Now feature to start a chat with our support team or browse our Help Center Articles for an answer. There's also the option to Email our support team. Talk To Us Now To access Betterview's "Talk To Us Now" feature, click the Menu…