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General FAQ
1. Why am I only able to see Spotlights on one image and not on any past images? By default, we only score and pull Spotlights for the most recent image we have for the property. If you would like a past image scored and Spotlights to show, check out this Help Center article. 2. I am seeing Spotlights (ex. staining,…
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Turn off your “Adblock” and “Pop-up Block”
How to turn off “Adblock” and “Pop-up Block” features from your browser to allow Betterview Survey interaction only Google Chrome Users 1. Log in to tower.betterview.com using your Betterview credentials 2. Click on the padlock icon next to the URL and click on site settings 3. Click on the drop-down menu in front of “Ads”…
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Check Website Status
You can find info about downtime and the current status of Betterview's Tower platform on our status page - visit the status page and subscribe for updates. Betterview strives for 100% up time, but this is not always possible. Most incidents will not prohibit you from accessing existing profiles; however, depending on the…
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Contact Us
If you're looking for help, you can try browsing our Help Center Articles for an answer. Accessing the Help Center from Betterview To access the Help Desk from Betterview, click on the hamburger menu (≡) towards the top left of the screen, then click on Help to go to our Help Center. You can also click this link here to be…