Frequently Asked Questions (FAQ)

Are the usage statistics in the MyAccount portal accurate?
Can I connect multiple OpenSolar accounts with one Nearmap subscription?
Can I get a small free export so I can test if the 3D export works in my application?
Can I use my Username and Password with Google Earth Superoverlays?
Can I view a different location in each side of Split View?
Can I work on my project while offline?
Can we limit the date range when creating the custom polygon?
Does your 3D work in all applications?
FAQ Home
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
General FAQ
How accurate is Nearmap imagery?
How do I contact Nearmap?
How do I join my Nearmap account?
My Account is not set up to use API Key. What do I do now?
What can I do with AI data?
Why does some post-catastrophe imagery contain cloud, smoke and other artefacts?
Can I request the DSM and True Ortho image and have the API return an image using the best possible resolution?
Can I share a project with someone else?
Can I try before I buy?
Can I view different imagery in one side, say Oblique on the left and Vertical on the right?
Does OpenSolar integrate with accounting software or CRMs?
General
Google Earth Super Overlays API not working
How can I find post-catastrophe surveys in MapBrowser?
How do I export a screenshot at the right scale?
I recently joined my business as an employee, and need access to Nearmap. How do I get access?
Imagery looks different at different zoom levels
Speeding up WMS
Turn off your “Adblock” and “Pop-up Block”
What is the statistical performance of the Parcel data?
When loading into QGIS without the satellite imagery, why wasn't I able to remove the black around the aerial imagery?
Will my normal imagery allowance be used up when I view 3D?
Aligning Nearmap imagery with Cadastre boundaries (Australia)
Can I use your 3D in MapBrowser to do BIM?
Check Website Status
Do you have some examples of cool things you’ve captured?
Does interacting with the imagery in the area definition window count towards my usage?
How can I export all the 3D you have for certain city?
How does Nearmap decide which events to capture for Post-Catastrope surveys?
How many DSM and True Ortho image requests can I make with one Transaction Token?
How many layers can I create in a Project?
I've worked through the Get up and Running series and still need help
Is WMS 2.0 more accurate than what I am currently using?
Nearmap Account and Subscriptions
Why can't I see all the attributes listed on the AI Parcel Data Attributes page?
Why didn’t I receive a password reset email?
Why does my file insert in AutoCAD at the origin eg: 0,0,0?
Can I get the other file types for my 3D export?
Can I upload a KML/Shapefile/FileGeoDatabase to limit usage to exactly my defined areas?
Can I view Roads Overlay on top of imagery other than Nearmap Vertical?
Can a user be on two different Nearmap accounts?
Contact us!
Do bigger areas in custom WMS contribute more to my usage?
Does my normal imagery allowance get charged when I download 3D?
How fast is post-catastrophe imagery captured after an event?
I want to retrieve imagery for an area larger than 100 metres. Can I do this with the DSM API?
I've signed up for Nearmap on OpenSolar. What support will I receive?
Issues with getting the Google Earth Super Overlays integration to work
MapBrowser
What's contained in each export file?
Why is an obvious edge visible in some imagery?
Does accessing the data from the WMS contribute to our overall usage allowance?
How can I access Nearmap on OpenSolar?
How can I indicate the inverter location?
How will I know when new post-catastrophe imagery is available?
If we create many areas, does it have a performance impact?
Is downloading an existing export output counted against my allowance?
Nearmap Imagery
What AI Attributes can you export and view in MapBrowser?
What does the date under the Nearmap logo on Google Earth mean?
What size are the export files?
Why do the dates for 2D and 3D imagery look different?
Why is the measurement different to the equivalent one I made on the Oblique map?
Will I use my data allowance when I use the Project tool?
Can I preview my actual format (e.g. DSM) before I export it and get charged for it?
Can I remove the trees and just display the buildings?
Does viewing True Ortho in MapBrowser use up my data allowance?
How can I view historical Nearmap imagery in Nearmap on OpenSolar?
How do I update my billing information?
How do I use GDA2020 projections?
Imagery Export
What datum are the geopackage data based on?
What do I need to access the AI Feature API?
What does “Outside coverage” message mean on Google Earth?
What is the 3D export size limit?
What resolution is post-catastrophe imagery?
Why do some survey areas appear incomplete?
Betterview
Can I query other attributes in the AI glossary with AI Feature API?
Does having Roads Overlay turned on affect my data usage?
How can I control the resolution of the DSM and True Ortho image retrieved?
How do I disable usage notifications being sent out for an account?
How do I use State Plane projections?
I have connected wrong OpenSolar account with Nearmap. How can I fix this?
Is there a file size limitation on the KML/KMZ that can be uploaded to MB?
Nearmap AI
What datum are the geopackage data based on?
What is the maximum allowed 3D export size?
How can I get notified when my area of interest has fresh imagery?
How do I add Obliques and/or 3D to my Nearmap subscription?
How do I know if I'm reaching my usage limit?
I have placed the panels incorrectly, how can I move or change the angle or azimuth?
Nearmap APIs
Should I use Simple or Custom WMS?
What does "Error: invalid aoi claim: requested AOI is not within allowed AOI in transaction token" mean?
What size are the AI export files?
Why don’t I see the latest surveys?
Will AI Feature API return raster data?
Can usage be reported against API Key or API Application?
Data Allowance and Usage
Is the radius I specify in DSM and True Ortho a true radius ?
Is there a way to know what is the date of the latest imagery?
WMS 2.0
What applications can I import AI Parcel data into?
When am I charged when using the DSM API?
When should a I use offline 3D as opposed to online export?
Will the exported 3D look the same as the 3D displayed in MapBrowser?
Can I specify a polygon programmatically?
Do viewing and measuring 3D content consume my data usage?
Integrations
Nearmap Integrations
What do you see if you constrict start and end dates?
What geoid models are used with Nearmap's 3D imagery?
When selecting an area can I select our local government boundary?
How do I print the 3D I am viewing?
Nearmap ImpactResponse
Nearmap on OpenSolar
What if the radius and size I specify in DSM and True Ortho means an image of much higher resolution than is possible?
Why can't I see my usage chart?
What browsers are recommended for viewing 3D in MapBrowser?
What is the capture date for the 3D that I am viewing?
MapBrowser Loads With the Wrong Basemap
When will my areas' coverage be updated?
When you do new 3D captures, will I still be able to view the old ones in MapBrowser?
Where can I find the date of the photo?
Which measurement is more accurate, 3D or Oblique?
Why are some Oblique photos North and South and some North-East and South-West?
Why are there white tiles on the screen?
Why do certain parts of a survey area appear to have different colours?
Why can't I see my projects on mobile?
MapBrowser Projects