Frequently Asked Questions (FAQ)

/* * These styles apply ONLY to the header and footer assets. */ .footer { font-weight: 300; width: 100%; min-height: 300px; text-align: center; background: #102252; padding: 40px 0; } .footer-wrap { background: #102252; display: flex; flex-direction: column; position: relative; box-sizing: border-box; width: 100%; max-width: 1264px; margin-left: auto; margin-right: auto; padding-left: 40px; padding-right: 40px; } .footer-row { display: flex; flex-wrap: wrap; column-gap: 64px; row-gap: 24px; } .footer-col { color: #fff; font-size: 14px; line-height: 16px; display: block; width: 212px; } .logo-row { display: flex; flex-direction: column; align-items: flex-start; margin-top: 56px; } .logo-row img { margin-bottom: 16px; } .logo-row span { color: #fff; } .footer-col h3 { color: #fff; font-weight: bold; font-size: 16px; line-height: 20px; margin-bottom: 8px; } .footer-col p { color: #fff; font-size: 16px; line-height: 16px; display: block; } .contactButton { margin-top: 24px; user-select: none; appearance: none; border: 1px solid #336aff; padding: 0 13.7778px; background: none #336aff; cursor: pointer; color: #fff; text-align: center; overflow-wrap: break-word; text-overflow: ellipsis; overflow: hidden; width: auto; max-width: 100%; font-size: 14px; font-weight: 600; line-height: 34px; -webkit-font-smoothing: antialiased; border-radius: 4px; min-height: 36px; min-width: 104px; display: inline-flex; -webkit-box-align: center; align-items: center; position: relative; white-space: nowrap; vertical-align: middle; -webkit-box-pack: center; justify-content: center; touch-action: manipulation; box-shadow: none; transition: background 0.1s ease-out 0s, color 0.1s ease-out 0s, border 0.1s ease-out 0s; } ul { display: block; padding: 0; margin: 0; } li { list-style-type: none; padding: 4px 0 !important; text-decoration: none; position: relative; color: #fff; text-align: left; font-size: 16px; line-height: 24px; } li a { font-size: 14px; line-height: 24px; } a { color: #ffffff; text-decoration: none; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 124px; height: 27px; opacity: 0.6; } p { color: #fff; font-size: 14px; line-height: 16px; text-align: left; margin-left: 100px; } /* Footer Social Media Icons */ .fa { padding: 5px; font-size: 12px; width: 10px; text-align: center; text-decoration: none; border-radius: 50%; } .fa-facebook { background: #102252; color: white; } .fa-twitter { background: #102252; color: white; } .fa-linkedin { background: #102252; color: white; } .fa-instagram { background: #102252; color: white; } .fa:hover { opacity: 0.7; } h1 { font-size: 24px; color: #102252; font-weight: bold; } h2 { font-size: 20px; color: #102252; font-weight: bold; } h3 { font-size: 16px; color: #102252; font-weight: bold; } @media screen and (max-width: 768px) { .footer-col { width: 100%; } .footer-col ul li { text-align: center; } } /*# sourceMappingURL=styles.css.map */ window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-ZFL055FVHM'); // <![CDATA[ (function(d,e,c,i,b,el,it) { d._da_=d._da_||[];_da_.oldErr=d.onerror;_da_.err=[]; d.onerror=function(){_da_.err.push(arguments);_da_.oldErr&&_da_.oldErr.apply(d,Array.prototype.slice.call(arguments));}; d.DecibelInsight=b;d[b]=d[b]||function(){(d[b].q=d[b].q||[]).push(arguments);}; el=e.createElement(c),it=e.getElementsByTagName(c)[0];el.async=1;el.src=i;it.parentNode.insertBefore(el,it); })(window,document,'script','https://cdn.decibelinsight.net/i/14149/1483235/di.js','decibelInsight'); // ]]>

How do I join my Nearmap account?
Only your organisation's Nearmap administrator has permission to invite you to join the account. If you are unsure who your administrator is, we recommend you reach out to the following people in your organisation for assistance: Universities: Library services team IT teams Lecturer Other organisations: Your immediate…
Can I connect multiple OpenSolar accounts with one Nearmap subscription?
Unfortunately, this is not possible. Only one OpenSolar account can be linked with one Nearmap subscription.
What can I do with AI data?
Read about ways you can use Nearmap AI to automate your workflow, increase efficiency, and ensure your data is more accurate and up-to-date: Use AI Data Effectively.
How do I contact Nearmap?
To contact Nearmap, please visit the Contact page on our website: https://www.nearmap.com/au/en/current-maps-contact. If you are an existing customer and you have a technical issue with one of our products, feel free to submit a support request by clicking the link below: SUBMIT A SUPPORT REQUEST
My Account is not set up to use API Key. What do I do now?
In order to access Nearmap imagery with an API key, you must first set up an API application. Only Nearmap Administrators can set up API applications, so if you are not an administrator, you'll need to ask your administrator to do this for you. Once there is an API application, you can set up your own API key within it.…
How accurate is Nearmap imagery?
Our latest camera systems capture Vertical (orthogonal) imagery with a ground sampling distance (GSD) of 5.6cm (2.2”) and an absolute horizontal accuracy of 19.8cm (7.8”) RMSEr. In aerial mapping applications, the ground sampling distance (GSD) represents the distance, measured on the ground, between the centres of two…
Can we limit the date range when creating the custom polygon?
Yes, custom WMS allows you to limit the date range. You can specify either start date or end date, or both. It limits the surveys you get back as layers in your service.
Can I use my Username and Password with Google Earth Superoverlays?
This integration requires an API key and will not accept username and password. For more details, see https://help.nearmap.com/kb/articles/240-google-earth-super-overlays-integration.
Can I view a different location in each side of Split View?
No, the intention of split view is to allow you to compare the same location at different times.
Frequently Asked Questions (FAQ)
Want a quick answer to your question or issue? We're constantly updating our database of frequently asked questions and troubleshooting tips. Browse through the FAQ below or click here for troubleshooting tips.