Troubleshooting

Unable to Login

Description

Not able to log in to MapBrowser.

Possible Causes

Incorrect user ID or password.
Invalid bookmark.
Browser not supported.
Network issues.
Your user ID has been disabled.

Resolution

Check your keyboard. Make sure your user id and password is entered correctly.
Are you using a bookmarked page? Enter www.nearmap.com in your web page URL and click Login.
Test using a different web browser.
Test using a different network connection (for example, mobile network).
Contact your local Nearmap administrator to check if your user ID is disabled

Still having problems with your login. Send an email to support@nearmap.com to log an issue with the following information:

Screenshot of login error
User ID used for logging in