Why am I not receiving an email invitation?
We recommend that you perform the following checks: Is the invitation in your Spam or Junk folder? Did your administrator enter the email address correctly? If you still have not received the invitation then please contact the friendly Nearmap support team. You can raise a support case here. SUBMIT A SUPPORT REQUEST
408 Error when Accessing nearmap.com
Description A 408 error appears when accessing nearmap.com Cause This may be due to a delay caused by your anti-virus software. Resolution Try temporarily disabling your anti-virus software to determine whether the issue remains. If this solves the problem, add the following to your list of trusted sites, then re-enable…
Capturing Informaton for Failed API Requests
The following template is designed in order to obtain information about failed API requests. The more information you can provide, the better we can identify and resolve problems you have encountered. Before we provide the template, here are some recommended best practices for using our APIs. Best practices The following…
Why is the imagery not aligning well?
We capture our imagery surveys using light aircraft. Part of the process for building our maps is to stitch one photo’s image to another. It can be extremely difficult to stitch objects that are above ground or objects that are near or crossing water, and for this reason bridges are particularly challenging. If this issue…
Google Earth Super Overlays possible legacy cookies
If Google Earth previously saved cookies, follow these steps to clear them (on Windows): Find Google Earth's cookies file on your hard drive. It is typically at "C:\Users\YOUR_USERNAME\AppData\LocalLow\Google\GoogleEarth\cookies" where YOUR_USERNAME is your Windows username. Delete this file. Follow all steps of the Google…
Our Top Troubleshooting Tips
Here are some of the most common issues our users encounter. General Is Nearmap down? Nearmap reports the health of all our production systems on our Service Status page: http://status.nearmap.com The Status page includes: details of any incidents with our production services regular updates on any production incidents…
Is Nearmap Down?
Nearmap reports the health of all our production systems on our Service Status page: www.nearmap.com/status. We encourage you to subscribe to updates on our status page so that you receive an email for all updates on production incidents and planned maintenance. To subscribe for updates, click SUBSCRIBE TO UPDATES at the…
MapBrowser Login Loop
The Login Loop Some users are not able to login to the new MapBrowser, and instead they are redirected in a loop. When these users first visit the MapBrowser they get to the following screen: The users click CONTINUE and are then prompted to enter their credentials. Once their credentials are authenticated they are…
Need help to get out of a sticky situation? You're in the right place! Here's a compilation of troubleshooting tips to help you with some easy-to-resolve issues you may encounter with Nearmap products. Contact Support Not able to find an answer in our documentation to resolve your issue? Submit your query as a support…
Capturing HAR Files for Diagnosis
In certain cases Nearmap may request a .HAR file in order to help diagnose an issue with the website. The steps in this article will result in a brief capture of network activity on your computer, which could cause unintended private information to be sent to Nearmap. In order to minimize this, please ensure that no other…