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Unable to Login
Description Not able to log in to MapBrowser. Possible Causes Incorrect user ID or password. Invalid bookmark. Browser not supported. Network issues. Your user ID has been disabled. Resolution Check your keyboard. Make sure your user id and password is entered correctly. Are you using a bookmarked page? Enter…
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Dark Images
Description Images appear darker compared to same images in another user's MapBrowser. Cause This could happen if you have the Boundary or Roads Overlay turned on and the Background or Opacity settings is greater than zero. Resolution Locate the layers button in the side panel on the left of your MapBrowser. Expand Data…
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Cannot Find Google Street View
Description Cannot find the option to activate Google Street View Resolution/Workaround Access Google Street View from the MapBrowser in one of these ways: Right click on any part of the map and select Google Street View to access Google Street View imagery in areas where it is available. Select Google Street view in the…
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Export Button Not Working
Description When you click the EXPORT button the export process is supposed to start, and end when you see the Downloads screen. However, nothing happens. Cause Your corporate firewall or proxy server may be blocking these addresses: All Regions - api.nearmap.com Australia -…
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Blank MapBrowser Screen
Description A blank screen is displayed when you log in to MapBrowser. Cause This could happen if there is a network issue with your computer. Workaround/Resolution Try the following to resolve the issue. If using Google Chrome, check if you can access the site in Incognito Mode (Ctrl+Shift+N) Try and use a different web…
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Exported Image is Pixelated
Description When exporting a selected area using the Export tool, the image downloaded has some of its parts pixelated. Cause This could happen if you have selected an area that is not part of our standard coverage. We use third party satellite imagery in place of our imagery for areas we do not have coverage. Since we do…
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Deleting a Line, Polygon, Rectangle or Circle Drawn in MapBrowser
Description How do I quickly delete a line, polygon, rectangle or circle that I have drawn in MapBrowser? Resolution Use the DEL key on your keyboard: Click to select the measurement and press the Delete key on your keyboard. For more information, see Work with Lines and Shapes. Use the right-click (context) menu:…
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Not Able to Export 3D
For export to be available, Your organization must have a 3D Export subscription with available export credits. You need to have 3D export permissions, which your account administrator can provide you. Check with your Nearmap account administrator that they have granted you the correct subscription and permissions for 3D…
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MapBrowser Icons Showing as Text
Description MapBrowser icons are displaying as text. Cause This occurs when the following URLs are blocked by your firewall or antivirus software: *.gstatic.com *.googleapis.com Resolution Check with your IT team if these sites can be added to your network's whitelist or be unblocked.
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Why am I not able to export 3D?
For export to be available, Your organization have a 3D Export license and export credits are still available for your license. You need to have 3D export permissions, which your account administrator can provide you. Check with your Nearmap account administrator that they have granted you the correct license and…