Troubleshooting

Capturing HAR Files for Diagnosis

In certain cases Nearmap may request a .HAR file in order to help diagnose an issue with the website.

The steps in this article will result in a brief capture of network activity on your computer, which could cause unintended private information to be sent to Nearmap. In order to minimize this, please ensure that no other tabs or windows in your Google Chrome browser are open while conducting the following steps.

To generate this file, follow these instructions:

In Google Chrome, start with logging out of MapBrowser.
Press F12 to open Chrome's developer tools, or access them by right-clicking anywhere on a webpage and selecting Inspect Element.
In the code window that appears, switch to the Network tab.
Click the Clear button (it's a gray circle with a line through it).
Toggle the Record button to red if it’s not already on.
In the main window, login to the MapBrowser.
Complete the steps that lead to poor performance or the issue to be diagnosed.
As soon as you’ve seen the issue occur for 10-20 seconds, right-click the spreadsheet area where it shows the network calls and select Save all as HAR with content.
Save the file to a location you can easily find and email us the file.