-
Trouble Accessing Nearmap
If you are having trouble accessing Nearmap, and you have a current subscription, please check the following before raising a support case: Is your username / email address verified? You may need to check your email inbox for an activation email from Nearmap and click the link in the email to verify your email. Is your…
-
Is Nearmap Down?
Nearmap reports the health of all our production systems on our Service Status page: www.nearmap.com/status. We encourage you to subscribe to updates on our status page so that you receive an email for all updates on production incidents and planned maintenance. To subscribe for updates, click SUBSCRIBE TO UPDATES at the…
-
Capturing HAR Files for Diagnosis
In certain cases Nearmap may request a .HAR file in order to help diagnose an issue with the website. The steps in this article will result in a brief capture of network activity on your computer, which could cause unintended private information to be sent to Nearmap. In order to minimize this, please ensure that no other…
-
Clearing Browser Cookies and Cache
A Nearmap Support Team Member may ask you to clear your Web browser cookies, cache, and/or form data. This page provides instructions on how to clear cookies and cache for all supported browsers: https://au.pcmag.com/how-to/29592/how-to-control-and-delete-cookies-on-your-browser Note that these steps will also clear the…
-
Capturing Network Traffic
This section explains how to capture network traffic to identify network problems using Nearmap. Intended Audience The steps in this article are intended for use by customers who are having network problems using Nearmap services. Warning: Installing and running tools mentioned in this article requires administrative…
-
JavaScript and JavaScript Errors
Enabling JavaScript JavaScript support must be enabled on your web browser in order to use Nearmap's online map portal. The following site is not associated with Nearmap, but provides helpful instructions for enabling JavaScript: http://www.enable-javascript.com/ Java and JavaScript are NOT the same. They are completely…
-
Providing Browser and System Information to Nearmap
Nearmap Support may ask you to provide the name and version of your web browser in order to help you with an issue you report. To find out: Go to https://www.whatismybrowser.com/ Locate the text that says "SHARE YOUR SYSTEM INFO WITH TECH SUPPORT - SEND THEM YOUR UNIQUE LINK". Copy that link next to it, and send it in a…
-
What's My UTM Zone?
To identify your UTM zone, follow this link: https://mangomap.com/robertyoung/maps/69585/what-utm-zone-am-i-in-#
-
A 408 Error Appears When Accessing nearmap.com
If you see the error code 408 when trying to access nearmap.com, this may be due to a delay caused by your anti-virus software. Please try temporarily disabling your anti-virus software to determine whether the issue remains. If this solves the problem, then you need to add the following to your list of trusted sites, then…
-
Unable to Access the Latest Surveys
Description Not able to access the latest surveys. Cause We do not normally limit the latest surveys by subscription. If you are not seeing the latest surveys at a location, this may be because your browser thinks it has the information for that location so it is not requesting it from us and is instead loading it from a…