Portal for ArcGIS Integration
We have applications that use our aerial imagery from Nearmap. Prior to the AGOL service interruption back in June 2025 all our apps were able to consume the service from Nearmap without using a login. After the service interruption was resolved in mid September, we can no longer use the Nearmap AGOL service without signing in. Here are the procedures we have been using, . After adding the Nearmap service and signing out to test our apps we get prompted with the Sign in to ArcGIS Enterprise with esri window. Is anyone else having this issue?
Answers
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Hi @Hector_27842,
Nearmap Support have not identified a widespread issue since the update in September. I am not aware of any similar cases being raised. We have though previously had customers with similar issues that were related to them running an older version of portal. It was incompatible with the new update that Esri released. This presented in a similar way that you are describing. The service was unable to store the credentials added into the service and prompted for new credentials to authorise the request. Are you able to confirm what version you are running?
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Hi @Brendan_5012,
We are running 10.9.1.
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Thanks for confirming. I don't believe that the issue is related to your Portal version. We will engage with you directly via a support ticket.
Generally we would recommend attempting to test the portal connection via our Tile or WMS service to confirm that you can successfully authenticate the connection via a Nearmap API Key.
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We also have this issue and are currently running 10.9.1.
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Hi @Sean_8857 and @Hector_27842,
We are currently investigating this issue further. I will provide more information as soon as I have more content to share.
Please also note that we currently have an outage with our ESRI service. We have reached out to Esri and are working with them to attempt to resolve this issue as quickly as possible.
Kind regards,
Brendan -
We are on Enterprise 11.4 and are also having this issue. Anytime I try to open an map in our Portal that has a Nearmap layer it endlessly loops with the log in. I cannot even open the map to take the Nearmap layer out so I can edit the map.
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Hi @Shawny_21922,
Thanks for reaching out.
On June 26th Esri released a change to their service which impacted our ability to serve the marketplace item. We had a really significant outage for our Esri integration at the time. We were able to tentatively resolve this issue in September with a delicate workaround that returned access to the service to our customers. We were using this workaround to find a more permanent solution to the problem.
Unfortunately this workaround has broken and is no longer able to be used to serve our imagery to our customers via the marketplace item. We are working with Esri directly to investigate a solution here, permanent or temporary. We aim to restore access as soon as possible.
We have posted this on our status page, status.nearmap.com. You can subscribe for free to get updates.
The authentication loop that you have described matches with our experience with the issue. Unfortunately I can't suggest a solution that would help you remove the marketplace item for the service. I have reached out to our product team and will attempt to update this space as soon as I have more information about this issue and outage. We will also update the status page with updates as soon as we have more information.
I really apologise for the issue here and will update you as soon as possible.
Kind regards,
Brendan -
I would like to provide you all an update.
The marketplace item is still currently unavailable. We have however identified the issue and the fix that we need to implement to resolve the issue. This investigation, and the plan to resolve the issue, has taken a large amount of discussion and investigation between the Nearmap Engineering team and the Esri technical support team. We were hoping to accomplish this work, and to resolve this issue, while our temporary fix was in place.
We have fast tracked the proposed fix and have scheduled this work into our immediate roadmap. We currently plan to start this project on Monday the 3rd of November. Unfortunately the work to resolve the issue, is significant, and is expected to take up to four weeks to complete.
We expect this fix to resolve the outage as well as the authentication issues that you have all reported. In the meantime we strongly recommend, where feasible, that customers use our direct APIs to integrate our imagery into their Esri apps and tools. You can find more information about these APIs here:
If you need any help with these APIs or have any questions please don't hesitate to reach out or to raise a Support ticket.
We also sincerely apologize for any inconvenience this issue has caused and we will resolve this as quickly as possible.Kind regards,
Brendan