has anyone lost the layers from a project.

Wayne_29968
Wayne_29968 Posts: 1
in Product Discussions

Was working on a project on the 16/7/25 went back into the project the next day 17/7/25 and all of the layers i had created had disappeared, anyone else had this happen or know how to fix?

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Answers

  • Chantelle_5023
    Chantelle_5023 Posts: 3 mod

    Hi Wayne,

    Thankyou for reaching out to the Nearmap Community - We have received your support ticket and have reached back out to investigate further.

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  • Brendan_5012
    Brendan_5012 Posts: 22 admin

    Hi Wayne, and everyone else,

    To add to this response Nearmap support considers this a critical issue. If this has occurred we most definitely want to investigate and get to the bottom of the issue.

    Support does also have the ability to look at rolling back or restoring your project data. We just need a support ticket first.

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  • Michelle_5574
    Michelle_5574 Posts: 1 ✭

    I am having the same issue and not getting any response from Nearmap. All I have received is auto generated tickets.

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  • Brendan_5012
    Brendan_5012 Posts: 22 admin

    Hi Chelle,

    I am sorry to hear you are having trouble getting help. Let's get this sorted out for you. I wasn't able to see a support ticket open for you. Ill create one for your account, You have should received an email from me by now, and have the US Support team be ready to troubleshoot and work through the issue with you.

    This is a critical issue for us and we want to get to the bottom of it. Trust in the Nearmap projects tool is critical for this tool so we want to make sure it continues to be reliable.

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