Feature Groups

PNK_29035
PNK_29035 Posts: 6
edited October 12 in Product Discussions

Hello. I accidentally deleted one of my Feature Groups. It contained a very large amount of data. How can I restore it?

Thanks!

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Answers

  • Brendan_5012
    Brendan_5012 Posts: 47 admin

    Hi @PNK_29035,

    Unfortunately we don't have a customer facing restore option. Its not something that you can process yourself. This is most definitely a feature we should build and make available.

    In the mean time we can attempt the restore on your behalf. Ill create a support ticket for you and have someone in US support reach out to discuss this with you. We will need for you to please confirm, on the support ticket, the name of the project and a rough date and time on when you think you deleted the feature group.

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  • PNK_29035
    PNK_29035 Posts: 6

    Hello!

    Thank you!
    I am talking about PNK General Dashboard.
    We urgently need to restore two layers which were lost from it
    1) New Sites
    2) Under Contract

    The deletion happened yesterday (08th of October 2025) between 9:45 am ET and 11 am ET

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  • PNK_29035
    PNK_29035 Posts: 6

    Thank you very much for your help.
    We are looking forward to hearing from you. As I said, it is a pretty urgent thing for us!

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  • Brendan_5012
    Brendan_5012 Posts: 47 admin

    @PNK_29035

    Thanks for your responses.

    The email we have, on your community account, looks to have bounced back. We have reached out to you via a private message in the community. Unfortunately it appears to be a bit too late in the day, when we saw your posts here, to call you directly. I apologise for that.

    We are looking into your project now and will attempt a restore, if we can find a good restore point, based on your above information.

    I also removed your comment that included your phone numbers for your privacy but have added the numbers to your support ticket and we will call you tomorrow if we don't hear from you.

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  • PNK_29035
    PNK_29035 Posts: 6

    Thank you very very much for that!

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  • PNK_29035
    PNK_29035 Posts: 6

    I am available throughout the day starting from 6:30 am ET

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  • Brendan_5012
    Brendan_5012 Posts: 47 admin

    Thanks, I have passed this onto the team for you and we will discuss with you further tomorrow. Ill check in with them next week (Its Friday in Australia) and ill make sure that we were able to make progress on this case for you.

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  • PNK_29035
    PNK_29035 Posts: 6

    Thank you for that, @Brendan_5012!

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